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In this article you will find information on how to track and manage the orders in your store. In the orders section in your online store you have the option to filter them and easily track the stage of their processing. In the detailed page of every order you have tools for editing, deleting and adding products, discounts, shipping address, and other useful options. 

Once a customer has placed an order in your store, you will receive an automatic notification email about this activity (learn how to manage automatic emails here). You can see all updates showing the number of pending orders you have in My Store > Orders. When you enter your orders, you will see this basic information about every order.

Keeping track of your customers’ orders

Log into your admin, from the menu choose Orders and you will see all orders made on your online store.

  • Order #
    This is the Order ID (example Order #1) and it is automatically configured.
  • From
    This is the name of the Customer, who placed the order and information about the number of his orders.
  • Address
    The City and Country are listed for the Order
  • Date
    This is the exact date and time of placing the Order in your Store.
  • Fulfilment
    This field signifies the delivery method.
  • Receiving
    Here you can see the Date and the delivery note for each successful order
  • Order Status
    Every new Order starts its process with a Payment Status of Pending, which changes either automatically or manually (depends on the payment method chosen by the Customer).
  • Total
    This is the total price of the Order.

Quick view of orders

You have the option to quickly review orders. A useful option that will save you time, especially when you have a large number of orders in your store. By pressing the button shown in the photo below (eye) you will see a sidebar with all the information about the selected order. From this panel, you can edit the order, cancel it, print it, or view the invoice to it.  

You can control which Orders you want to be shown with the Filters at the top of this page. Check this article to read more about managing Filters.

Managing the status of the Orders

As a Manager (Administrator/Moderator) of your Store, you will easily deal with and process your Orders by entering each of them. When you click on a particular order you would be taken to a different menu inside.

  •  Status

On the top of the order, you would see its status. Every new Order comes with status Pending, which changes according to the status of the order.

As mentioned, when an order comes in, it has a status: Pending. When it a client pays, it has a status: Paid. Then if you have enabled order synchronisations on your store the order would become automatically:Completed.

You can find additional information about the order, in the sidebars:

Completing an Order

Follow the listed steps in order to complete the order:

1.  Click Fulfill products
2.  You have the option to either Deliver to an address or set the order to be picked up at an office for a Provider of your choice.

3.  Fill in the desired settings in accordance with your choices.

4.  Hit Recalculate, then Generate the Bill and you are all done! You have successfully completed an order.

5.  When an order has been Fulfilled, it will look like this:
 You can check the delivery receipt by clicking on Print.

 6.  From the top right corner of the Order menu, you can click on View Invoice or Print the Order.

Refunding an Order



    You can find the refund of the respective order.

    After clicking 'Refund', you will receive a confirmation with which you will refund the amount to your customer. 

A successfully placed order is every order in which the Customers reach the last step of the checkout and click Cancel payment or Pay order. All these orders you can see in My Store > Orders.

Sometimes the Customers, under certain circumstances, do not reach the last step, but if they filled their contact details, even as Guests of your Store, you can see their orders in My Store > Abandoned. See here how to manage the Abandoned Orders.