In this article, you will learn what the Abandoned section of your store's control panel contains and useful information about order management. Sometimes, for one reason or another, customers may not be able to complete their order. Each time a potential customer provides registration information (email and/or names) but does not complete their order completely, you can track this order from your control panel.

Where can I find Abandoned Orders?

1. Log into your admin panel > Orders > Abandoned Orders

2. Once you enter the Abandoned Orders section, you will see basic information about each order:

  • Abandoned #
    This is the Abandoned ID (e.g. Abandoned #1) and it is automatically generated.
  • Customer
    This is the name of the Customer, who abandoned the order and information about the number of his orders.
  • Date Last Updated
    This is the exact date and time of placing the Order in your Store and after editing it here will be shown the last date and time when you updated the order.
  • Products
    The Product(s) which were selected by the Customer.
  • Quantity
    The total quantity of the Products in the Abandoned order.
  • Total
    This is the total price of the Order.

You can control which orders you want to track through the Filter at the top of the page. Check out more about managing Filters here.

When you enter each order, you can see details about the customer and their status. We offer you a quick and easy way to remind your customers of this order by sending them a link to their unfinished order. There are two ways to do this, while in Orders > Incomplete, you can:

  • Click the checkbox next to the order to mark the order, click Tools and choose to Send restore email.
  • Enter the order and click Send restore email.

You can only send one email per customer per day. This means that if you try to send a second reminder email to one customer, you will receive an error message.

Abandoned orders are reported by the system at the subscriber level, that is, even if a user is not logged in, the system can recognize him if he is a subscriber and associate this аbandoned  order with his profile. See more information about identifying subscribers and their devices here.