CloudCart always lets you stay informed about all the activities and events in your online store. Your customers and all the administrators of your store can automatically receive notifications via email for specific activities that occur in the store.

How do I manage notifications for specific events?

1.  Go into your control panel Marketing > Omnichannel > Email templates

In the Marketing> Omnichannel > Email Templates section, you'll see options to disable all automated emails that are sent to your customers as well as those to store administrators.

Notifications to customers

With the creation of your CloudCart store, you have predefined email notification templates that are automatically sent to your customers in the cases described below. You can decide which of the notifications to send to your customers by activating/deactivating the On / Off button for each event individually.


By default, all notifications are enabled.

1. Password reset link

By creating a store on CloudCart, you enable your customers to set their own store password using the Forgot Password option when finalizing an order. By clicking on this option, they will receive an automatic notification with a link to update their password.


2.  Welcome customer

When your customer completes all the details for registering a new account, he receives an automatic greeting message with a link to confirm the registration in your online store.


3.  Order fulfilled

When you process the order and send the delivery products, your customer will be notified that their order is being processed and shipped.


4. Confirm customer email

After the registration of your client, he receives an automatic confirmation message for the created account.


5. New order

When a customer has created and successfully paid for an order (with an online payment method), he will be notified automatically that his order has been successfully paid and processed.


6. Order status changed

When you or your Administrator changes the status of an order, customers will be automatically notified of this by automatically sending a notice with the order number and new status.


7. New product added to an order

When you or your administrator adds a product to a customer order, the customer is notified with an automated message with accurate information about the product and to which order it has been added.


8. Error with the payment

If your customer is having problems making an online payment at the store and is unable to successfully complete their order with online payment, they will automatically be notified that their order cannot be processed before the payment is successfully completed.


9. Reminder for an abandoned order

When your customer does not complete their order, they will receive an automated email that will include a link to your store in order to finalize the order. This notification will only be received automatically if you have enabled the Auto-incomplete order reminder option in the Settings > Cart and checkout > Abandoned cart reminder section in your store's control panel.


10. Send a download link for digital files

After successfully ordering a digital product, your customers will receive a confirmation email for the order placed and a download link for the digital product.


11. Change customer password

When a customer requests a password change and successfully sets a new password to sign in to your store, they will automatically receive a notification that their password has been successfully changed.


12. Order placed with Bank Wire payment

If your customer choose Bank Transfer as a way to pay for their order, they will be notified automatically with the details of the order along with the bank details you enter so they can pay for it.


13. Order placed with COD payment (Cash on Delivery payment)

An automatic notification will be sent to any of your customers who successfully add an order with this payment method. They will be informed of the contents of the order and the chosen payment method.


        14. Order placed with voucher payment

An automatic notification will be sent to any of your customers who successfully add an order with this payment method. They will be informed of the contents of the order and the chosen payment method.

        

        15. Credit note

In cases where you have a cancelled or returned order that has already been paid, you need to issue a credit note. When you issue a credit note, your customers will be automatically notified by email.

        

        16. Order Confirmation

When you create an order from the admin panel of your store and finalize it with an online payment method, one of your options is to create an order and send an automatic email to the customer. This email will send the customer directly to the checkout process with all the preselected fields and he just needs to accept the terms and finalize the order.  


        17. Send access to pages


When installing the Membership app, a new email template will be installed - Send access to pages. With this email template a notification is sent to give access to the pages of a purchased product. The customer will receive an email with links to one or more pages as soon as he pays the respective digital product, as well as information on how long he has access to the links. 

Notifications to administrators

All store administrators will be notified of each of the events mentioned below. You can decide in which cases to receive notifications by enabling/disabling from the On / Off button each event individually.
1. Change order payment status
An automatic email notification will be sent with the specific order.

2. Change order status
When your administrator manually changes the status of an order or the status is changed automatically, you will be notified automatically with a notification containing the specific order and the change that has been made.

3. Customer Inquiry
When a customer completes the inquiry form and sends it, you will receive a notification email detailing the customer and the text of the completed request.

4. New customer registration
When a customer signs up and successfully creates their own account in your store, you will receive an automatic notification with the customer's details.

5. Adding an order
When a customer creates an order, you will receive automatic notification of the specific order with product and customer information about the customer who made the order.

6. Newsletter Client Registration
When a customer signs up to receive a newsletter, you will receive an automatic customer information notification.

7. Removal of customer registration in the newsletter
When a customer registers with a newsletter removal, you will receive an automatic customer information notification.
8. Create a new admin account
When you create a new admin account for your employee, he will receive an automated email with the login details - username and password you created for them.

9. Administrator Data Change Notice
When an administrator changes their access information - username or email address, you will be automatically notified of this change with the new logged in access information.

10. Change administrator password
When your Store Administrator changes your password, you will be notified of the change along with your new password information.

11. Notification for out of stock product
If a particular product is out of stock, you will automatically be notified with product-specific information only if the "Track availability" option is selected when you enter the product.

12. The minimum amount reached notification
If a particular product is out of stock, you will receive an automatic notification with product-specific information if the "Minimum Reach Quantity Notification" option is selected when you enter the product.


13. System notifications
This type of notification is mainly related to the applications in your store - e.g. if you have enabled them you will receive a notification in case an application has stopped working. Disabling this type of notification is not recommended.