If your domain is directed via A record to IP 88.198.109.127 you will need to change this.


In this section:

How to check if there is a need for DNS change?


If you have added your domain after August 1, 2021, you probably don't need to change anything, but it's still a good idea to check:

https://intodns.com/YOURDOMAIN

At the bottom of the "WWW" section, look for "WWW A Record", there should be your official domain in CloudCart of the type XXX.cloudcart.net.


The correct configuration would look like this:

(the domain in the photo is an example, you must use yours)


If this is not the case, you need to go through one of the following options:


Referral to the CloudCart store must be via a CNAME record to your CloudCart business domain.
*You can see it in Settings > Domain first.

Option 1


  1. Go to the DNS administration of your domain. 

  2. Create a CNAME record from @ (root) to your CloudCart official domain, which should look like XXX.cloudcart.net. You can also add a CNAME to www. to the same or to @ (root).

  3. Look for A record to IP 88.198.109.127 and delete it.

  4. You should get:

* administration of name.com

        5. Test it!


*In some administrations it is not possible to create only a CNAME without an A record. Then you need to choose one of the following options.
**In some administrations you may need to swap steps 2 and 3.
***You can ask the support team of the relevant administration for assistance.


+ You will have full control over your DNS records in the future.

+ You can ask the support team of the administration for assistance.

 - There may be restrictions on CNAME records only. 

Option 2


1. Register with Cloudflare (cloudflare.com). When it is ready, click "Add site".

2. Enter your primary domain here:

3. Choose a free plan (at the bottom).

4. Scanning for current DNS records follows. When they show up, press Continue.

5. In the next step, Cloudflare instructs you to change your nameservers. This should happen where your domain was purchased.

6. After changing NS you need to go back to your Cloudflare account and remove A record to 88.198.109.127

7. Create a CNAME record from @ (root) to your CloudCard official domain, which should look like XXX.cloudcart.net. You can also add a CNAME to www. to the same or to @ (root).

8. Test it!

+ You will have full control over your DNS records in the future. 

-  You have to do it yourself or with the help of third-party support.

Option 3


  1. Send a ticket to support@cloudcart.com or through your admin panel. Please let us know that nameservers need to be changed due to a CNAME record.

  2. We will check if this is necessary and if any of the above steps cannot be performed.

  3. We will scan your current records. *Sometimes it is impossible due to double DNS zones, for example if you have DNS records in Cpanel.

  4. We will give you exact instructions on when and which nameservers to place on your domain. This can also be done by the support team of the domain registry.


+ No knowledge required, we will guide you step by step

-  You won't be able to manage DNS records yourself if any change is required in the future.