The CloudIO app is a Facebook Messenger chat bot fully integrated with every online store created on the CloudCart platform. Unlike all other platforms for creating chat bots, this app does not need a detailed configuration for communication with customers, submission of a product catalog, user accounts, categories, brands and more.
The app is installed from the Apps section. After installation, you will be taken to a page to link your account to Facebook (if you have not already done so), after which you will need to select a page to which the app will be installed.
In general, the app could be divided into 4 main actions:
- Main settings
- Abandoned carts - Prompt to complete an order
- Completed orders - Informing about the status of a completed order
- Mass messages - Communication with users
Through the Messenger chat app, CloudIO can communicate with your users both directly through you Facebook page and through your online store.